Frequently Asked Questions

Last updated on Dec 12, 2017

What is Carrus ?

Carrus Technology Pvt Ltd built the Carrus Trucks app as a Free app. This SERVICE is provided by Carrus Technology Pvt Ltd at no cost and is intended for use as is. This page is used to inform visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decided to use our Service. If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy. The terms used in this Privacy Policy have the same meanings as in our Terms and Conditions, which is accessible at Carrus Trucks unless otherwise defined in this Privacy Policy.

What makes Carrus unique ?

Carrus offers a 24x7 customer support system to its customers as well as vendors. Carrus offers a very transparent solution to its customers by sending consignment updates on SMS and WhatsApp.

Does Carrus do a background check of fleet owners and brokers ?

We do an internal background check of all vendors and take a lot of documents for their verification from various government agencies. We also have an internal rating system where the system keeps changing the rating of the vendor according to his performance on the Carrus platform.

What role does technology play in Carrus operations ?

Carrus technology has the back end systems to collect data and then bring that data to the front end so our customers get the reliability, price and visibility for their logistics needs. It helps our vendors get a bigger reach of market and our customers also get lower prices by getting quotes from various fleet owners.

Can I view the history of all my previous and current shipments ?

Yes! Customers can have access to their personal account with carrus where they can view the entire history of their shipments.

How do I book a truck with CarrusTrucks ?

You can simply call at the no. given on www.carrustrucks.com or also fill in your details on the website and the team carrus will take care of your requirements.

Does Carrus also offer insurance for the Cargo ?

Yes! Customers can buy marine insurance for their goods from carrus which assures them a smooth and tension free transportation of their goods.

Does Carrus offer super faster delivery service ?

Yes! Carrus offers super fast delivery by providing extra driver in the truck.

How do I pay for the freight charges ?

Customers can pay through cheque, Cash or net banking to Carrus.